Puffin.io Contact Process

If you experience a bug, have an issue or need advice email us: feedback@mail.puffin.io 

Emails are sent directly to our engineering team. What does this mean? If you are dining out, have an issue with your food, your feedback is delivered directly to the chef. We removed the waiter as a middle man. 

Advantages are clear communication, sense of urgency and quick response times. Thing to keep in mind. Our chefs are cooking. Constantly creating new creations for you to enjoy. Response times are within 24 hours, often with an immediate solution.  

What helps with expediting a support question? Here is a format below. We found adding these details resolve a solution fastest. 

1: Attach a screenshot.

2: Send a URL.

3: Provide your browser type and operating system.

4: Take a moment and explain how we can reproduce your error. 

With software (or dining out) everyone is expecting an enjoyable experience. We have all been there. Things do happen. And it’s our pleasure to ensure you have the utmost attention if and when things don’t go right.